In the second of a series of articles about accessible public transport, today the Quingo team present our guide to trains.
Getting out and about
You already know how easy it is to get out and about on your Quingo, but did you know that more and more people with limited mobility are now travelling by train?
The government’s ‘Railways for All’ strategy came into effect in 1998 and has already gone some way to improving the rail travel experience. This means it’s now easier than ever to take your Quingo on a train and by 2020, the government aims to have a totally accessible rail fleet.
The regulations regarding travelling by train with your Quingo vary, so it’s important to check with your train company for full information. The National Rail website has a comprehensive list of all Train Operators.
By far the easiest way to plan your journey is to make use of the Passenger Assistance scheme. This free service is provided by train companies to anyone who needs help with any part of their journey.
Staff can help you to plan your journey, book your tickets, make reservations and assist you at the station and when boarding trains. They will make sure that you have the assistance you need at each point in your journey, even if this involves multiple train companies.
Bookings should be made at least 24 hours in advance, this gives the train company time to provide you with the best possible experience on the day.
To book, you need to contact the train company you are using for the first leg of your journey. You can find contact details on the National Rail website, or if you prefer, you can call National Rail Enquiries on 08457 48 49 50 and an operator will connect you to the Passenger Assistance team for your route.
It’s not always possible or desirable to make a booking in advance. Look out for our next post, which provides tips on how to plan and book your journey yourself.
Finding out more
We want you to have the best possible experience when using your Quingo and hope you have found this blog post useful.
If you have any questions about your Quingo, please complete the enquiry form and one of our friendly and knowledgeable team will get back to you. Alternatively you can call our customer service line on 01582 430 900.